A thread on the company
Messages sit with the exhibitor they are about. Open the company and the whole conversation is there, in order.
- The thread lives on the company
- Attachments stay with the message
- Nothing important sits in a personal inbox
Anyone can pick it up
Your team sees the same thread, so a colleague can answer without first asking who spoke to whom.
- Everyone sees the same history
- Read state, so nothing is answered twice
- Handover without a briefing
Answer the same question once
Keep the answers you send over and over, and drop one into a reply instead of writing it again in week three.
- Saved answers, ready to send
- Edit before it goes out
- The same wording from everyone